Verbatim Hong Kong Online Store are committedto protecting your privacy and will take all reasonable precautions to protectyour personal data from misuse and keeping it secure by complying with allapplicable data protection laws and regulations. This Privacy Policy aims tohelp you understand what personal data we collect, how we use and protect yourdata, and provide you with information on your rights and choices.
1. What Types of Personal Data WeCollect
The types of personal data we collect may include but notlimited to:
a) Your title, name, gender, telephone number, email address,home, mailing, billing, delivery address or other contact information, your dayand month of birth, your payment or credit card information, username andpassword, and other personal data you voluntarily provide to us; and
b) IP address, real-time geographic location data, browsersettings, browsing records, referring websites, and other internet log oninformation of your computer, mobile, or other electronic/communicationdevices.
2. How We Collect Personal Data
We may obtain personal information about you in a number ofways, such as:
- when you shop at our online or physical stores;
- when you participate in our events or promotions;
- when you apply for or use our membership card or participate inany of our loyalty or promotion programs;
- when you register an account with us;
- when you participate in any surveys or marketing campaigns;
- when you login to visit our websites, use our mobileapplications or view any of our social media pages;
- when you use the wifi service at our stores or events;
- when you contact us whether in person, by phone, by email or viaany social media platforms, to make enquires or provide information;
- when verifying your identity; and
- when you subscribe to our marketing or promotional materials.
You are not required to provide the personal information that werequest, but we may not be able to provide you with our products, services orbenefits or you may not be able to login to our platforms or use certainfeatures without such information.
You have the right to request access to the personal informationwe have about you, and to request us to make correction of, update or deletethe information.
3. Purposes of Collection
Your personal data may be used for one or more of the followingpurposes (“Purposes”):
- communicating with you;
- verifying your identity and any accounts you have with us;
- administering any loyalty or other marketing, promotional orcorporate programs that we are involved in, including providing you with thebenefits that you are entitled;
- processing your orders for products and services you place withus (such as maintaining your shopping cart, attending to billing, payments,refunds and delivery arrangements);
- handling and responding to your inquiries, suggestions orcomplaints;
- conducting customer surveys or organizing events for customers;
- providing you with customer service;
- conducting analysis to help us better understand our customersand to improve our services and products;
- customising the information displayed on our shoppingwebsites/apps and social networking/media platforms to create better customersexperience;
- designingtargeted promotional offers;
- conductingadvertising activities, including targeted advertising;
- conductingdirect marketing activities;
- fulfillingour obligation to maintain records of processing activities;
- meetinglegal, regulatory or compliance requirements, dealing with enquires from lawenforcement or regulatory bodies or for the purpose of obtaining legal advice;and
- anyother purposes directly related to any of the above purposes.
We only collect personal data we actually need for or directlyrelated to our specific Purposes. If we intend to use the personal informationfor purposes other than the above, we will seek your consent prior to usingyour personal data.
4. Direct marketing
We intend to use your personal information for direct marketingwhich will include the marketing and promotion of all products and servicesoffered by the Verbatim (comprising all companies wholly-owned by Verbatim (HK)Limited . We will not provide your personal information to third parties foruse in their direct marketing activities.
You may withdraw your consent for us to use your personalinformation in our direct marketing activities by indicating your preferencewhere appropriate or request us to change your preference (without any fees),at any time by contacting our representative listed in the “Contact Us” sectionbelow. For direct marketing sent by emails, you may also unsubscribe by mailing or email :
Address : Unit 1101-02, 11/F, Energy Plaza, No. 92 Granville Road, Tsimshatsui East, Kowloon, Hong Kong
Email : service@verbatim.com.hk
5. How We Will Use Your Personal Data
We will process (including without limitation collect, store, hold, use,transfer and disclose) the information you provide in a manner compatible withthe required laws and regulations. We will endeavour to keep your information secured,accurate and up to date, and not keep it for longer than is necessary.
6. Cookies and Other Automated Means
Cookies are small pieces of information that your web browserstores on your computer or other Internet-connected device when you visit awebsite. We use cookies for a different purpose:
- Strictly Necessary Cookies. These cookies are essential, as theyenable you to browse our website and use its features, such as accessing log-inor secured areas. These cookies cannot be switched off or otherwise the websitewould not work properly. However, these cookies do not store any personal data.
- Functionality Cookies. These cookies are used to enhance yourshopping experience. For example, they allow us to remember what your preferredcountry is and what items you have added to your shopping cart when you visitour website again. The information these cookies collect may be anonymous, andthey are not used to track your browsing activity on other sites. Theyare optional to users.
- Targeting Cookies. Many of these are provided by third parties.These cookies can remember that your device has visited a site, and may also beable to track your device’s browsing activity on other sites. Examples of whatwe are using are Google Analytics and Adobe Analytics. Such information may beshared with other advertising networks to deliver the advertising. Again, youcan block these cookies.
If you continue without changing your setting, you haveconsented to use of all our cookies in this website.
How to control and delete cookies
You can set your browser to block some or all cookies. Pleaserefer to the following links for your browser:
Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/kb/ph21411
Note that if you set your browser to disable cookies, you maynot be able to access certain parts of our website and other parts of our servicemay not work properly.
Apart from cookies, we may also collect information by automatedmeans when you visit any of our mobile or on-line platforms, such as web serverlogs. Web server logs are records of activity created by the mobile device orcomputer that delivers the webpages you request to your browser. For example, aweb server log may record the search term you entered or the link you clickedto bring you the webpage. The web server log also may record information aboutyour browser, such as your IP address and the cookies set on your browser bythe server. Information collected from these automated means may be used forsome of the Purposes.
7. What Information We Share and How We Share Them
We may disclose or transfer your personal data to companieswithin Verbatim (HK) Limited or to any third party service providers orbusiness partners, whether within or outside your jurisdiction, as necessary ona need-to-know basis to fulfil any of the Purposes. For transfer of personaldata outside your jurisdiction, we will adopt contractual or other appropriatemeasures to safeguard your personal data, to provide a standard of protectionat least comparable to that standard under the data protection laws in yourjurisdiction, and to use them only to fulfil the above Purposes on our behalfor otherwise in accordance with any other cross-border data transfer mechanismsunder the data protection laws of your jurisdiction.
We may also disclose or transfer your personal data to any otherparty when we believe such disclosure or transfer is required for legal orregulatory reasons or where it is necessary to protect our interests (aspermitted by law), for example, to our insurers in cases of potential claims.
We also reserve the right to transfer your personal informationwith us in the event we are involved in any merger, acquisition or corporatereorganization (as permitted by law).
8. Your Rights as a Data Subject
You have the right to request a copy of the information that wehold about you and to correct the personal data that we hold about you that isinaccurate or incomplete. We will seek to deal with your request without unduedelay, and in any event within the applicable time period under the dataprotection laws in your jurisdiction (subject to any extensions to which we arelawfully entitled). In the event that we refuse your requests to have access toor correction of your personal information, we will provide you with a reasonas to why.
You have the right to withdraw your consent for the collection,use or disclosure of your personal data at any time by writing to us using oneof the channels set out in the “Contact Us” section below. Upon the receipt ofsuch withdrawal of consent, we will cease to collect, use and disclose yourpersonal data unless otherwise permitted by law. However, such withdrawal ofconsent is likely to affect our ability to continue to provide products andservices to you. You also have certain personal data rights, including toaccess what personal information we have about you, make corrections, update orrequire that we cease to use and disclose, or under certain circumstances andsubject to restrictions and exemptions, delete the personal information that wehave collected about you.
9. Retention of Personal Data
We will periodically review the personal data we hold. We willretain your personal data for as long as it is necessary to fulfil the Purposesfor which the personal data is to be used, and delete any of your personal datathat we have stored as soon as reasonably practicable, subject to, or whereotherwise required or permitted by law.
While we will endeavour to permanently erase your personal dataonce it reaches the end of its retention period, some of your personal data maystill exist within our systems, for example if it is waiting to be overwritten.For our purposes, this data has been put beyond use, meaning that, while itstill exists in the electronic ether, our employees will not have any access toit or use it again.
10. Protectionof Information
In order to protect your personal data against accidental,unlawful or unauthorized access, we will implement appropriate measures toprotect the confidentiality and security of the personal data that we collectand process.
11. Websitesof Third Parties
This Privacy Policy only applies to us, but not to any otherthird parties (including any websites maintained by them). When you click onlinks and/or ad banners that take you to either third parties’ websites orwebsites of companies associated with us, you will be subject to the privacypolicies of those parties. Whilst we support the protections of privacy on theinternet, we do not accept responsibility for any actions taken by thirdparties outside our web domain.
12. Children’sPrivacy
We do not intend to transact through our website or mobileapplication directly with anyone we know to be under the age of 18. If you areunder the age of 18, you should use our website or mobile application only withthe involvement of a parent or guardian and should not submit any personal datato us.
13. Changesto Privacy Policy
We may change this Privacy Policy from time to time by postingthe updated version of the Privacy Policy on our website and other mobileplatforms. We encourage you to visit frequently to stay informed of our mostupdated version.
14. ContactUs
If you have any questions regarding this Privacy Policy or wouldlike to exercise your rights to request access to or the correction of thedata,
Address : Unit 1101-02, 11/F, Energy Plaza, No. 92 GranvilleRoad, Tsimshatsui East, Kowloon, Hong Kong
Email : service@verbatim.com.hk
Verbatim eShop's delivery arrangements and payment processing are handled by our authorized distributor, Whiteplace Limited. By using our services, you acknowledge and agree that Whiteplace Limited is responsible for the delivery and payment matters related to your purchases.
